This page provides information required for mail-order sales under Japan’s Act on Specified Commercial Transactions. Please review it before placing an order.
Seller Information
- Shop Name
- The Wa Story
- Company Name
- L. Felicia Inc.
- Representative Director
- Junko Iizuka
- Established
- March 2, 2007
- Location
-
〒106-0032
Tri-Seven Roppongi 8F, 7-7-7 Roppongi, Minato-ku, Tokyo, Japan - Phone Number
- (03) 6629-3693
- Contact
- https://thewastory.com/contact/
- Support
- https://thewastory.com/support/
- Website
- https://thewastory.com/
Fulfillment (Manufacturing & Shipping): Products are prepared, packed, stored, and shipped by our licensed fulfillment partner from their compliant facility. Inventory is held by the fulfillment partner.
Prices (USD)
All product prices on our website are shown in USD (U.S. dollars).
Where applicable, taxes are displayed according to your checkout details and are shown before you place your order.
Shipping fees and any other applicable fees are calculated and shown in USD at checkout before you place your order.
Note: If your payment method is issued in a different currency, your bank/card provider may apply exchange rates or fees.
Additional Fees
- Shipping: Calculated and shown in USD at checkout.
- Payment Handling Fees: Shown in USD at checkout if applicable.
Final total: The final amount (items + shipping/fees) is displayed in USD before order confirmation.
Payment Methods
We accept payments via Stripe. Available payment methods may vary depending on the customer’s country/region and device.
- Credit / Debit Card
- Alipay
- iDEAL
- giropay
- Bancontact
Payment Timing
- Card / supported Stripe methods: Charged at the time the order is confirmed.
Delivery & Shipping
Shipping Details
Shipping timing, shipping method, and delivery details vary by product. Please read the shipping information in each product description before placing your order.
If a Package Cannot Be Received (Delivery Issues)
If a package cannot be delivered or received (e.g., incorrect address, repeated delivery attempts, or refusal), please refer to our policy for next steps, reshipment options, and any applicable fees: Shipping & Returns Policy.
Important Notes
- Please ensure someone can receive the package on the delivery date.
- Unattended delivery / leaving the package outside may not be available for certain items.
Returns, Exchanges & Order Cancellation
For full details (including delivery timeframes, tracking, delivery issues, refunds, and reshipment handling), please refer to: Shipping & Returns Policy.
Customer-Initiated Returns
Due to the nature of food products, we generally do not accept returns or exchanges for customer convenience. Please see the policy link above for details and exceptions.
Order Cancellation
All sales are final once an order is placed and payment is confirmed. We do not accept order cancellations.
Defective Items / Wrong Shipment / Visible Shipping Damage
If you receive a defective item, an incorrect item, or visible shipping damage, please contact us via our Contact page within 48 hours of delivery, including your order number and photos (if applicable). We will guide you through the next steps.
Sales Conditions
- Order Quantity Limits: None (unless stated on the product page).
- Availability: Items may sell out. If unavailable, we will notify you.
- Sales Period / Order Deadline: If a sales period is set, it will be shown on the product page.
Subscription / Recurring Billing
This product is not sold as a subscription.